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Troubleshooting 8-49
Collect Configuration Information
This section describes on how to collect the information on hardware configuration and inside
specification.
In order to collect information, "Diagnostic Program" is used.
IMPORTANT: If STOP error, system error, or stall occurred, follow
the procedure below after restarting the system.
1. Point to [Settings] in Start menu, and click [Control Panel].
The [Control Panel] dialog box appears.
2. Double-click [Management Tool], and double-click [Computer Management].
The [Computer Management] dialog box appears.
3. Click [System Tool] → [System Information].
4. Click [Save as System Information File] in the [Operation] menu.
5. Input the file name to save in the [File Name] box.
6. Click [Save].
Collecting Dr. Watson Diagnostic Information
Dr. Watson collects diagnostic information related to application errors. The location to save the
information can be specified as you like. For more information, refer to Chapter 5.
Memory Dump
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the
label. You can specify the location to save the diagnostic information as you like. For more
information, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 for
detail)".
IMPORTANT:
Consult with your service representative before dumping the
memory. Dumping the memory while the server is in the successful
operation may affect the system operation.
Restarting the system due to an error may display a message
indicating insufficient virtual memory. Ignore this message and
proceed. Restarting the system may result in dumping improper
data.
- NEC Express5800/R120b-2 1
- User's Guide 1
- SAFETY INDICATIONS 3
- Attentions 4
- Prohibited Actions 4
- Mandatory Action 4
- PREFACE 7
- ABOUT THIS USER'S GUIDE 8
- Text Conventions 9
- IN THE PACKAGE 10
- CONTENTS 11
- Chapter 1 19
- WARNING LABELS 20
- 3.5-inch disk model 21
- Internal View 22
- SAFETY NOTES 24
- a dusty place 28
- an unstable place 28
- Do not step on the cable 29
- During Operation 31
- FOR PROPER OPERATION 32
- TRANSFER TO THIRD PARTY 33
- DISPOSAL AND CONSUMABLES 34
- USER SUPPORT 35
- Advice for Health 36
- Chapter 2 37
- EXTERNAL VIEW 38
- General Description 2-3 39
- N8100-9999 40
- General Description 2-5 41
- Rear View 42
- General Description 2-7 43
- 3.5-inch Disk Model 45
- MOTHERBOARD 46
- STANDARD FEATURES 47
- Peripheral Bays 48
- AC LINK Feature 48
- NEC ESMPRO 50
- Maintenance Tools 50
- System Diagnostic Utility 50
- Remote Management 51
- USING YOUR SERVER 52
- <2> 53
- <1> 53
- POWER Switch 54
- POST Execution Flow 56
- Power Off 58
- Press this part of disc 61
- Flash FDD 63
- Chapter 3 65
- SETUP FLOW 66
- SELECTING SERVER SITE 67
- INSTALLING THE SERVER 69
- Installing Rail Assemblies 73
- Installing the Server 74
- Rail assembly 75
- Inner rail at server side 75
- Release lever (blue) 75
- Installing the Front Bezel 77
- Locking spring 81
- Angle hole 81
- CONNECTING POWER CORD 84
- TURNING ON THE SERVER 86
- INSTALLING OPERATING SYSTEM 88
- INSTALLING UTILITIES 88
- Chapter 4 89
- SYSTEM BIOS (SETUP) 90
- Starting SETUP Utility 91
- 4-4 Configuring Your Server 92
- 4-6 Configuring Your Server 94
- Advanced 96
- Memory Information submenu 101
- SATA Information submenu 105
- Security 109
- IMPORTANT: 109
- Save & Exit 123
- INTERRUPT LINES 127
- Chapter 5 128
- About Express Setup 129
- Windows Server 2008 R2 130
- Mounting MO Device 131
- About Removable Media 132
- Connecting Hard Disk Drive 132
- Flow of Setup 135
- About partition size 141
- 16. Save the parameters 145
- 22. Log on to the system 147
- LAN Driver and PROSet 149
- Setup Team 151
- Adapter Fault Tolerance 152
- Adaptive Load Balancing 152
- Static Link Aggregation 152
- Switch Fault Tolerance 152
- Graphics Accelerator Driver 154
- Setting for Solving Problems 155
- BitLocker 155
- Windows Server 2008 156
- Windows Server 2008 157
- Other controllers 157
- 23. Log on to the system 176
- 4. Click [OK] 181
- 5. Restart the system 181
- Windows Server 2003 187
- Windows Server 2003 R2 188
- Other controllers 188
- Installing the Service Pack 191
- FLOW OF SETUP 192
- Setup of teaming 203
- LAN Driver Setting 205
- Setting item Using WOL 206
- Not using 206
- 1. Start Device Manager 207
- SETTING FOR SOLVING PROBLEMS 215
- 12. Click [OK] 217
- 3. Select [Advanced] tab 218
- 2. Select [Advanced] tab 220
- 2. Click [Processes] tab 222
- Network Monitor 225
- Do you want to continue? 228
- UPDATING THE SYSTEM 229
- Chapter 6 232
- NEC EXPRESSBUILDER 233
- Os installation 234
- Tool menu (Normal mode) 236
- Autorun Menu 238
- PARAMETER FILE CREATOR 239
- Parameter File 240
- [Windows Server 2003] 245
- 14. Save the parameters 251
- 15. Saved to a floppy disk 252
- Server failures 253
- Performance 253
- NEC ExpressUpdate Agent 254
- Universal RAID Utility 255
- Manual Setup 256
- WebBIOS 257
- Windows Server 2003 258
- Using Utility 259
- Uninstallation 259
- Chapter 7 260
- CLEANING 261
- Cleaning the Interior 262
- Cleaning the Keyboard/Mouse 263
- Cleaning Disc 264
- SYSTEM DIAGNOSTICS 265
- Enduser Menu 268
- <Test Result> 268
- Applicable OS 269
- 7-14 Maintenance 273
- Chapter 8 274
- SYSTEM VIEWERS 275
- STATUS INDICATORS 276
- 8-4 Troubleshooting 277
- ACT LED ( ) 278
- DISK ACCESS LED ( ) 278
- UID LED (ID) 278
- Hard Disk Drive LED 279
- LAN Connector LEDs 281
- AC POWER LEDs 282
- ERROR MESSAGES 283
- Error message after power-on 284
- 8-12 Troubleshooting 285
- Troubleshooting 8-13 286
- 8-14 Troubleshooting 287
- Troubleshooting 8-15 288
- 8-16 Troubleshooting 289
- Troubleshooting 8-17 290
- 8-18 Troubleshooting 291
- Troubleshooting 8-19 292
- 8-20 Troubleshooting 293
- Troubleshooting 8-21 294
- Beep Codes 295
- 8-24 Troubleshooting 297
- Troubleshooting 8-25 298
- SOLVING PROBLEMS 299
- Problems with Windows 304
- → See Chapter 6 309
- Troubleshooting 8-43 316
- Problems with Express Setup 317
- Problems with Autorun Menu 320
- Collecting Event Log 321
- Memory Dump 322
- RECOVERY FOR Windows SYSTEM 323
- MAINTENANCE TOOLS 324
- Troubleshooting 8-53 326
- BIOS/FW Updating 328
- ROM-DOS startup FD 328
- Test and diagnostics 328
- System Management 328
- Starting 329
- RESETTING THE SERVER 331
- FORCED SHUTDOWN 332
- Chapter 9 333
- ANTI-STATIC MEASURES 335
- 1. Shutdown the OS 336
- 4. See page 9-5 to prepare 337
- HARD DISK DRIVE 339
- 3.5-inch Disk Model 340
- Installation 342
- 8. Slowly close the handle 344
- Removal 348
- DISK LED 349
- 3. Open the handle 350
- POWER SUPPLY UNIT 352
- Contact terminals 353
- 5. Connect two power cords 354
- 6. Power on the server 354
- DRIVE COVER 357
- LOGIC COVER 358
- Installation Order 360
- Memory Clock 361
- Memory RAS Feature 362
- Key slot 364
- USB cable 364
- Support bar 365
- Processor duct 365
- Memory mirroring 368
- Memory sparing 372
- PROCESSOR (CPU) 374
- 10. Lift the load plate 376
- NOTES: 377
- 17. Attach the support bar 380
- Upgrading Your Server 9-49 381
- PCI CARD 383
- 9-52 Upgrading Your Server 384
- 388
- Installing RAID Controller 391
- Connector board 395
- 9-66 Upgrading Your Server 398
- BACKUP DEVICES 403
- 8. Remove the front panel 405
- Terminator 406
- SCSI cable 406
- C power cable 406
- BACKUP FANS 410
- Redundant 411
- Standard 411
- 3 2 1 3 2 1 413
- OPTICAL DISK DRIVE 414
- Cover fixing screws 415
- 9-84 Upgrading Your Server 416
- Appendix A 417
- A-2 Specifications 418
- 3.5-inch HDD model 419
- A-4 Specifications 420
- Appendix B 421
- Notes on use 422
- DVD/CD-ROM 424
- Tape Media 424
- Keyboard 425
- DragDouble-clickClick 426
- Appendix C 427
- C-2 IRQ 428
- Appendix D 429
- User's Guide 434
- Getting Started 434
- 1. Turn on your system 435
- 3. Restart the system 435
- More than 6 characters 442
- 19. Log on to the system 443
- Updating the System 445
- About Windows Activation 450
- Activate Windows 452
- Appendix E 455
- Install Windows – Insert Disc 467
- OK Cancel 467
- 4. Activate Windows 479
- Appendix F 485
- EXPRESSBUILDER" 489
- Adapter Fault Tolerance 508
- Adaptive Load Balancing 508
- Static Link Aggregation 508
- Switch Fault Tolerance 508
- Appendix G 515
- Floppy Disk Drive 517
- Appendix H 541
- Appendix I 543
- Command Line (Example) 544
- Execution Result (Example) 544
- INLET AIR TEMPERATURE 545
- Length = 9 546
- PROCESSOR UTILIZATION 550
- Appendix J 553
- Software 555
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