NEC XM29 Bedienungsanleitung PDF herunterladen (Seite 40)

Service and Support Policies

NEC Technologies is committed to providing the highest quality service and support for your

MultiSync presentation monitor. A customer service group that is dedicated to the support of

this product line is available to provide a single point of contact for technical support, trouble

shooting, service and repair issues.

Please address all questions concerning the following subjects to the phone number listed

below:

For technical support or any questions concerning the operation of this product.

To arrange for on-site repair service during the warranty period or after its expiration.

For the location of your nearest authorized NEC service center.

To report a DOA product and verify its status for return authorization.

1-800-836-0655

Due to the size and weight of large screen presentation monitor products, it is preferable to

solve problems on-site rather than to incur the expense and risk of damage in return shipping.

NECís service policies and procedures make it as effortless as possible for you to receive factory

authorized and trained service at your location.

On-site Service/Repair Policy

NEC offers on-site service and repair for all of our MultiSync presentation monitor products of 29''

and larger screen size. Warranty repair is provided by our service-authorized Visual Systems

Division Dealers and network of factory-trained independent service providers. If you are

experiencing a problem with your monitor, please contact the authorized NEC Visual Systems

Division dealer from which it was purchased. If this is a reseller who is unable to provide service,

call NEC directly at 1-800-836-0655.

DOA Policy

A product is considered DOA if it fails to function according to current published specifications

because of defects in NECTECH factory materials and/or workmanship during the first 30 days

from the date of purchase by the end user. After the 30 day period any defective product will

be considered a warranty repair.

A product is NOT considered DOA if it is functional but the box is damaged or it is missing

contents such as manuals, cables, etc.

NECTECH reserves the right to repair rather than replace any product.

Eligibility/Return for Exchange Procedure

If a product is suspected of being DOA, customers must call NECTECH VSD Technical Support.

A representative will assist in making the product fully functional or verify it as a DOA.

VSD Technical Support 1-800-836-0655

NEC technical support will provide a procedure for repair instead of exchange.

If the product is determined to be DOA, the Technical Support Representative will request the

following information in order to issue a Material Return Authorization (MRA) number:

Product model number

Serial number

A complete description of the problem

If approved, an MRA number and return address will be issued. All product to be returned must

be shipped freight pre-paid in its original carton to a designated NECTECH facility. The

customer assumes the risk of loss. The defective product must be received by NECTECH within

21 calendar days from the date the MRA was issued.

Any questions concerning service and repair policies or procedures can also be addressed in

writing to:

NEC Technologies

Visual Systems Division

Customer Service

1250 North Arlington Heights Road

Itasca, Illinois 60143

MultiSync is a registered trademark of NEC Technologies, Inc. in the U.S. and of NEC Home

Electronics, Ltd. in Canada, UK,Germany, France, Spain, Italy, Austria, Benelux, Switzerland,

Denmark, Finland, Norway and Saudi Arabia. CROMACLEAR, AccuColor, OptiClear and

ErroDesign are registered trademark of NEC Technologies, Inc. in the U.S. and Canada. E750 ,

Reduced Magnetic Field, IPM, FastFacts, FullScan and OSM are tradmarks of NEC Technologies,

Windows is a registered trademark of Macrosoft Corporation ENERGY STAR is a U.S. registered

trademark. All other brands and product names are trademarks or registered trademarks of

their respective owners.

As an ENERGY STAR

Partner, NEC Technologies has determined that this product meets the

ENERGY STAR guidelines for energy efficiency. The ENERGY STAR emblem does not represent

EPA endorsement of any product or service.

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